Cancellation Policy

At Highbenchindia LLP, many of our products are personalised or made specifically for each customer. Because production may begin soon after an order is confirmed, cancellation requests are subject to the conditions below.

1. ORDER CANCELLATION

A cancellation request may be submitted within 24 hours of placing an order, provided that production, personalisation, procurement or dispatch has not already started.

Submitting a cancellation request does not automatically confirm cancellation. A cancellation will be considered accepted only after written confirmation from Highbenchindia.

2. PERSONALISED AND MADE-TO-ORDER PRODUCTS

Once any of the following processes have started, the order cannot be cancelled, modified or refunded:

  • Personalisation
  • Cutting
  • Printing
  • Embroidery
  • Stitching
  • Material procurement
  • Production

Customers are therefore requested to carefully check all order details before confirming their purchase.

Please verify:

  • Name and spelling
  • Initials
  • Selected print
  • Thread or felt colour
  • Product size
  • Quantity
  • Delivery address
  • Contact number

3. CHANGES TO AN ORDER

Requests to change any of the following must be made within 24 hours of placing the order:

  • Name
  • Print
  • Size
  • Colour
  • Delivery address
  • Product

We will try to accommodate requested changes wherever possible. However, changes cannot be guaranteed once production has started.

Additional charges may apply depending on the requested modification.

4. CANCELLATION BY HIGHBENCHINDIA

Highbenchindia reserves the right to cancel an order in circumstances including:

  • Product or material unavailability
  • Pricing or technical errors
  • Suspected fraudulent activity
  • Payment failure
  • Incomplete customer information
  • Inability to service the delivery location
  • Events beyond our reasonable control

If Highbenchindia cancels a prepaid order, the amount received will be refunded to the customer's original payment method.

5. REFUND FOR AN APPROVED CANCELLATION

Where a cancellation has been approved, the refund will be initiated within 7–10 working days.

Please note that payment providers or banks may require additional time for the refunded amount to appear in the customer's account.

Transaction charges may be deducted only where legally permissible and clearly disclosed.

6. DISPATCHED ORDERS

An order cannot be cancelled after it has been dispatched.

Refusing to accept delivery does not automatically create a right to receive a refund.

For prepaid personalised orders that are returned because of:

  • Refusal to accept delivery
  • Customer unavailability
  • Incorrect delivery address

the order amount and shipping charges may remain non-refundable.

7. HOW TO REQUEST CANCELLATION

To request cancellation of an eligible order, please contact Highbenchindia and provide:

  • Your order number
  • Reason for cancellation

Cancellation requests can be sent through:

Email: Highbenchindia@gmail.com
WhatsApp: 8822166623

8. CONTACT US

For cancellation-related queries, please contact:

Highbenchindia LLP
Guwahati, Assam, India

Email: Highbenchindia@gmail.com
WhatsApp: +91 8822166623