Shipping policy

At Highbenchindia LLP, we carefully create, personalise, pack and dispatch every order from Guwahati, Assam, India.

1. ORDER PROCESSING

Most Highbenchindia products are made or personalised specifically for the customer.

Orders are processed only after successful payment confirmation or Cash on Delivery (COD) verification, wherever COD is available.

Our usual production and dispatch timelines are:

  • Made-to-order products: 5–7 working days
  • Bulk, corporate or school orders: As confirmed separately

Working days exclude Sundays, public holidays and unforeseen disruptions.

2. DELIVERY TIMELINE

Once your order has been dispatched, the estimated delivery timelines are:

  • Within Assam: 3–5 working days
  • Metro cities: 5–7 working days
  • Other locations in India: 5–7 working days
  • Remote locations: Approximately 7–10 working days and may require additional time

Please note that delivery timelines begin from the date of dispatch, not from the date on which the order is placed.

All delivery timelines are estimates and should not be considered guaranteed delivery dates.

3. SHIPPING CHARGES

Shipping charges, where applicable, are calculated and displayed during checkout.

Free shipping is available on orders above ₹5,000, if applicable.

Additional shipping charges may apply in certain situations, including:

  • Remote delivery locations
  • Oversized products
  • Bulk orders
  • Special delivery requirements

Any applicable charges will be communicated or displayed where relevant.

4. ORDER TRACKING

Once your order has been dispatched, tracking details will be shared through email, SMS or WhatsApp.

Please allow up to 24–48 hours for tracking information to become active or update after the courier partner collects the shipment.

5. CORRECT DELIVERY INFORMATION

Customers are responsible for providing complete and accurate delivery information while placing an order, including:

  • Full delivery address
  • Correct PIN code
  • Active contact number

Highbenchindia will not be responsible for delays, failed deliveries or loss resulting from incorrect or incomplete information provided by the customer.

If an order needs to be shipped again because of an incorrect address, customer unavailability or refusal to accept the delivery, the additional courier/reshipping charges will be payable by the customer.

6. DELIVERY ATTEMPTS AND RETURN TO ORIGIN

Our courier partners may make more than one delivery attempt.

If an order is returned to Highbenchindia because:

  • The customer was unavailable
  • The customer refused to accept the delivery
  • Incorrect delivery information was provided

the customer will be required to pay the applicable reshipping charges before the order can be dispatched again.

Original shipping charges are non-refundable.

7. DELAYS BEYOND OUR CONTROL

Delivery may occasionally be delayed due to circumstances beyond our reasonable control, including:

  • Adverse weather
  • Floods
  • Natural disasters
  • Strikes
  • Transport disruptions
  • Government restrictions
  • Courier delays
  • Other unforeseen circumstances

Highbenchindia will assist customers in coordinating with the relevant courier partner where possible.

However, we cannot guarantee delivery by a specific date unless such a delivery commitment has been confirmed by us in writing.

8. DAMAGED OR MISSING SHIPMENT

If your parcel arrives visibly damaged, please photograph the parcel before opening it.

Customers should also record a continuous unboxing video clearly showing:

  • The sealed package
  • Shipping label
  • Opening of the parcel
  • Complete contents of the shipment

Any damaged, incorrect or missing item must be reported to Highbenchindia within 24 hours of delivery.

Please contact us at:

Email: Highbenchindia@gmail.com
WhatsApp: 8822166623

Claims received after the 24-hour reporting period or without sufficient supporting evidence may not be accepted.

9. IMPORTANT DELIVERY INFORMATION

Please keep the following points in mind before placing your order:

  • Production time and delivery time are separate.
  • Made-to-order products generally require 5–7 working days for production and dispatch.
  • Courier delivery time starts only after dispatch.
  • Delivery dates provided are estimates.
  • Tracking information may take up to 48 hours to update.
  • Customers must ensure that the delivery address and contact details are correct.
  • Reshipping charges may apply to returned or undelivered orders.
  • Original shipping charges are non-refundable in return-to-origin situations.

10. CONTACT US

For any shipping, tracking or delivery-related queries, please contact:

Highbenchindia LLP
Guwahati, Assam, India

Email: Highbenchindia@gmail.com
WhatsApp: +91 8822166623