Privacy policy
Highbenchindia LLP operates highbenchindia.com. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, place an order or communicate with us.
INFORMATION WE COLLECT
We may collect:
- Name
- Billing and shipping address
- Email address
- Mobile and WhatsApp number
- Order and personalisation details
- Payment status and transaction references
- Account information
- Customer-support communications
- Product reviews and feedback
- Device, browser, IP address and website-usage information
- Cookies and similar technology information
- Marketing preferences
We do not directly store complete card details, UPI PINs or banking credentials. Payments are processed through authorised third-party payment providers.
HOW WE USE INFORMATION
We may use personal information to:
- Process and fulfil orders
- Create personalised products
- Receive and verify payments
- Arrange shipping and tracking
- Communicate order updates
- Provide customer support
- Manage returns, refunds and complaints
- Improve our website and services
- Prevent fraud and maintain security
- Maintain accounting, tax and legal records
- Send marketing communications where consent has been provided
PERSONALISATION INFORMATION
Names, initials and other customisation details submitted by customers are used to manufacture and fulfil the requested product.
Customers should avoid submitting unnecessary sensitive personal information.
If personalisation relates to a child, the person placing the order confirms that they are the child’s parent, guardian or otherwise authorised to provide that information.
CONSENT AND COMMUNICATIONS
By voluntarily providing information required to place an order, you authorise us to use it for order fulfilment and related customer service.
Promotional email, SMS or WhatsApp communications will be sent according to applicable law and customer preferences.
You may opt out of promotional communications by contacting us.
Transactional messages concerning an existing order may still be sent.
COOKIES
Our website may use cookies and similar technologies to:
- Keep the website functioning
- Remember cart and preference information
- Understand website traffic
- Improve performance
- Measure advertising effectiveness
- Personalise content and marketing, subject to applicable consent requirements
Browser settings may be used to restrict cookies, although some website functions may then be affected.
SHARING OF INFORMATION
We may share limited information with service providers that assist with:
- Website hosting and e-commerce operations
- Payment processing
- Shipping and delivery
- Customer communication
- Analytics and advertising
- Accounting, legal and compliance services
We do not sell personal information for money.
Information may also be disclosed when required by law, to protect legal rights, prevent fraud or respond to authorised government requests.
DATA SECURITY
We use reasonable administrative, technical and organisational measures to protect personal information.
However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.
DATA RETENTION
We retain information only for as long as reasonably required for:
- Order fulfilment
- Customer support
- Accounting
- Tax requirements
- Legal requirements
- Fraud prevention
- Business-record purposes
Information may be deleted or anonymised when it is no longer required, subject to legal retention obligations.
YOUR RIGHTS
Subject to applicable law, you may request:
- Access to information held about you
- Correction or updating of inaccurate information
- Withdrawal of consent where processing relies on consent
- Deletion of information that is no longer required to be retained
- Grievance redressal concerning the use of your information
To submit a request, contact us at:
We may need to verify your identity before acting on the request.
CHILDREN’S INFORMATION
Our products are designed for children, but purchases must be made by adults.
We do not knowingly request children to create accounts or provide personal information independently.
Parents and guardians should submit only the information necessary for personalisation and order fulfilment.
THIRD-PARTY SERVICES
Our website may contain links to or integrations with third-party services.
Their privacy practices are governed by their own policies, and Highbenchindia is not responsible for independent third-party websites.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes in our services, technology or legal obligations.
The updated version will be posted on our website with a revised “Last updated” date.
PRIVACY AND GRIEVANCE CONTACT
For privacy-related questions, requests or complaints, please contact:
Highbenchindia LLP
Guwahati, Assam, India
Email: Highbenchindia@gmail.com
Phone / WhatsApp: +91 8822166623
Grievance Officer: Arzoo Jain