Terms of service

These Terms and Conditions govern access to and use of highbenchindia.com and purchases made from Highbenchindia LLP.

By accessing or using this website, browsing our products, or placing an order, you agree to be bound by these Terms and Conditions.

1. BUSINESS INFORMATION

This website is operated by:

Highbenchindia LLP
Guwahati, Assam, India

Email: highbenchindia@gmail.com
Phone / WhatsApp: +91 88221 66623
GSTIN: [Add GSTIN]
Registered Address: Purple Spring, Kali Mandir Path, Rehabari, Guwahati, Assam – 781009

2. ELIGIBILITY

You must be legally capable of entering into a binding contract in order to place an order through our website.

Purchases of products intended for children must be completed by a parent, guardian or authorised adult.

3. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, prices, sizes, colours and other information displayed on our website are accurate.

However, customers acknowledge that:

  • Colours may vary because of lighting, photography and individual screen settings.
  • Print placement may vary from one product to another.
  • Handmade products may have minor variations.
  • Measurements may vary slightly.
  • Packaging may change without affecting the product itself.

Such reasonable differences do not normally constitute product defects.

4. PRICING AND TAXES

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Product prices are inclusive of applicable GST.

Shipping charges, Cash on Delivery (COD) fees, international duties or other applicable charges may be displayed separately where relevant.

Highbenchindia reserves the right to correct pricing, product description or technical errors appearing on the website.

If such an error affects an already confirmed order, we will contact the customer before proceeding with the order.

5. ORDERS

An order is considered accepted only after:

  • Payment has been successfully completed or COD has been verified; and
  • The order has been confirmed by Highbenchindia.

Highbenchindia reserves the right to refuse, hold or cancel an order in circumstances including:

  • Payment failure
  • Suspected fraud
  • Incorrect pricing
  • Product unavailability
  • Incomplete or incorrect customer information
  • Delivery limitations

Where appropriate, the customer will be informed about the cancellation or issue relating to the order.

6. PERSONALISATION

Customers are responsible for carefully reviewing all personalisation information before placing an order, including:

  • Names
  • Spellings
  • Initials
  • Sizes
  • Prints
  • Colours
  • Other selected customisation details

Highbenchindia will generally reproduce personalisation exactly as submitted by the customer.

We are not responsible for spelling mistakes, incorrect names, incorrect sizes, print choices, colour selections or other errors submitted by the customer.

Personalised and made-to-order products are also governed by our Personalisation Policy, Cancellation Policy and Return Policy.

7. PAYMENTS

Payments made through our website are processed through authorised third-party payment providers.

The payment methods available to you will be displayed during checkout.

For your security, Highbenchindia will never ask you to disclose your OTP, UPI PIN, card PIN or banking password.

Customers should never share such confidential information with anyone claiming to represent Highbenchindia.

8. SHIPPING, CANCELLATION, RETURNS, EXCHANGES AND REFUNDS

Shipping, cancellation, exchange and refund conditions are governed by the respective policies published on this website.

These policies form part of these Terms and Conditions.

Customers are advised to review the applicable:

  • Shipping Policy
  • Cancellation Policy
  • Return and Exchange Policy
  • Refund Policy
  • Personalisation Policy

before completing an order.

9. INTELLECTUAL PROPERTY

All content appearing on the Highbenchindia website, including but not limited to:

  • Product designs
  • Photographs
  • Videos
  • Graphics
  • Logos
  • Text
  • Product catalogues
  • Website layouts

is owned by or licensed to Highbenchindia and is protected by applicable intellectual property laws.

Such content may not be copied, reproduced, modified, commercially used, republished or distributed without prior written permission from Highbenchindia.

10. CUSTOMER CONTENT

If you submit content to Highbenchindia, including a:

  • Product review
  • Photograph
  • Testimonial
  • Comment
  • Feedback
  • Other user-generated content

you confirm that you have the necessary right and permission to share that content.

Highbenchindia will seek appropriate permission before using identifiable customer photographs or photographs of children for public marketing purposes.

11. THIRD-PARTY SERVICES

Our website may use third-party services for purposes including:

  • Payment processing
  • Shipping and delivery
  • Analytics
  • Website functionality
  • Customer communication

Highbenchindia is not responsible for independent third-party systems, services, outages or failures beyond the extent required by applicable law.

12. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Highbenchindia will not be liable for indirect or consequential loss arising from circumstances including:

  • Use of the website
  • Courier or shipping delays
  • Third-party service interruptions
  • Customer misuse of a product

Nothing contained in these Terms and Conditions excludes or limits any legal rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.

13. FORCE MAJEURE

Highbenchindia will not be responsible for any failure or delay in fulfilling its obligations where such failure or delay results from events beyond our reasonable control.

Such events may include, but are not limited to:

  • Floods
  • Natural disasters
  • Strikes
  • Transport disruptions
  • Government actions
  • Internet failures
  • Supply chain interruptions

Delivery dates and other timelines may be affected during such circumstances.

14. GOVERNING LAW AND JURISDICTION

These Terms and Conditions are governed by the laws of India.

Subject to applicable consumer protection laws, the courts located in Guwahati, Assam will have jurisdiction over disputes arising in connection with these Terms, the website or purchases made from Highbenchindia.

15. GRIEVANCE REDRESSAL

For customer grievances, complaints or concerns relating to your order, products, payments or use of our website, please contact our Grievance Officer:

Grievance Officer: Arzoo Jain
Email: highbenchindia@gmail.com
Phone / WhatsApp: +91 88221 66623
Address: Purple Spring, Kali Mandir Path, Rehabari, Guwahati, Assam – 781009

We aim to acknowledge customer grievances within 48 hours and resolve them within the timeframe prescribed under applicable law.

16. CONTACT US

For questions regarding these Terms and Conditions, your order or our services, please contact:

Highbenchindia LLP
Purple Spring, Kali Mandir Path
Rehabari, Guwahati
Assam – 781009, India

Email: highbenchindia@gmail.com
Phone / WhatsApp: +91 88221 66623